Customer Service and Operations
Developing you and your experience
Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.
Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.
Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.
Career Development
We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.
We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.
For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.
Many of our senior team started their careers in Radius customer service and operations in entry level roles.
Team Structure
Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.
We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.
Current opportunities
| Job Title | Location | Department | |
|---|---|---|---|
| Technical Delivery Manager | Crewe - UK | Technology & IT | Apply |
| Area Sales Manager | Southampton - UK | Insurance | Apply |
| Sales Agent Vacancies in Leeds | Horsforth - UK | Sales & Account Management | Apply |
| Graduate Personal Assistant | Crewe - UK | Graduates & Students | Apply |
| Executive Assistant | Crewe - UK | HR & Facilities | Apply |
| People Administrator | Crewe - UK | HR & Facilities | Apply |
| People Advisor | Crewe - UK | HR & Facilities | Apply |
| Financial Operations Supervisor | Crewe - UK | Finance & Commercial | Apply |
| Paid Social Executive | Crewe - UK | Marketing | Apply |
| Graphic Designer | Crewe - UK | Marketing | Apply |
| Trainee Finance Assistant | Crewe - UK | Finance & Commercial | Apply |
| Trainee Accounts Assistant (AAT study support) | Crewe - UK | Finance & Commercial | Apply |
| Purchase Ledger Assistant | Crewe - UK | Finance & Commercial | Apply |
| Finance Analyst | Crewe - UK | Finance & Commercial | Apply |
| Data Analyst | Crewe - UK | Finance & Commercial | Apply |
| Trainee Credit Officer | Crewe - UK | Credit | Apply |
| Credit Collector / Controller | Belfast - Northern Ireland | Credit | Apply |
| Credit Collector / Controller | York - UK | Credit | Apply |
| Credit Collector / Controller | Crewe - UK | Credit | Apply |
| DevOps Engineer - AWS | Crewe - UK | Technology & IT | Apply |
| System Administrator | Crewe - UK | Customer Service & Operations | Apply |
| Implementation Advisor - 12 month contract | Crewe - UK | Customer Service & Operations | Apply |
| VoIP Desk Sales Executive | Crewe - UK | Sales & Account Management | Apply |
| Sales Support (Referrals and Lead Triage) | Crewe - UK | Sales & Account Management | Apply |
| Provisioning Administrator | Belfast - Northern Ireland | Customer Service & Operations | Apply |
| Sales Executive - Vehicle Cameras (Vehicle Telematics) | Crewe - UK | Sales & Account Management | Apply |
| Area Sales Manager | Brighton - UK | Insurance | Apply |
| Sales Executive - Vehicle Cameras (Vehicle Telematics) | Machynlleth - UK |