Customer Service and Operations
We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.
Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.
The department is currently working towards a customer service award, which is testament to our service excellence.
Developing you and your experience
Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.
Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.
Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.
Career Development
We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.
We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.
For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.
Many of our senior team started their careers in Radius customer service and operations in entry level roles.
Team Structure
Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.
We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.
Current opportunities
Commercial Analyst - Telecoms (with study support)
Radius Payment Solutions
Crewe
UK
Finance & Commercial
Full time
Client Services Account Manager
Radius Payment Solutions
Chiswick
UK
Customer Service & Operations
Full time
New Business Sales/Account Management Roles – Various Positions Available
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
UK
Graduates & Students
Full time
Radius Payment Solutions
Moneenageisha Road
Republic of Ireland
Sales & Account Management
Full time
Telesales Advisor - Warm/Hot Leads & Uncapped Commission
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Trainee Sales Summer Placement
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
C# Developer, Crewe / Flexible Working / Remote Home Working
Radius Payment Solutions
Remote
UK
Technology & IT
Full time
Radius Payment Solutions
Belfast
UK
Customer Service & Operations
Full time
Sales Advisor/Account Manager - Warm Leads & £34k-£50k OTE
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Assistant Financial Controller (Electric Vehicles)
Radius Payment Solutions
Crewe
UK
Finance & Commercial
Full time
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Business Development Executive
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Trainee Business Development Executive
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Business Development Manager (Mobile Telecoms)
Radius Payment Solutions
Shoreditch
UK
Sales & Account Management
Full time
Telesales Executive - £34k-£50k OTE - Remote Working
Radius Payment Solutions
remote
UK
Sales & Account Management
Full time
Telesales Executive - £34k-£50k OTE - Remote Working
Radius Payment Solutions
remote
UK
Sales & Account Management
Full time
Telesales Executive - £34k-£50k OTE - Remote Working
Radius Payment Solutions
remote
UK
Sales & Account Management
Full time
Radius Payment Solutions
Newcastle
UK
Sales & Account Management
Full time
Radius Payment Solutions
Shrewsbury
UK
Sales & Account Management
Full time
Radius Payment Solutions
Lewes
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Machynlleth
UK
Sales & Account Management
Full time
Graduate Trainee Recruiter (Inhouse)
Radius Payment Solutions
Crewe
UK
Graduates & Students
Full time
Java Developer - with a mix of flexible working / remote home working / Crewe
Radius Payment Solutions
Remote
UK
Technology & IT
Full time
JavaScript React.js Developer Remote working
Radius Payment Solutions
Remote
UK
Technology & IT
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Sales Advisor - New Business, Warm Leads, OTE £35k+
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Customer Service Team Leader (Technical Support)
Radius Payment Solutions
Belfast
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Radius Payment Solutions
Crewe
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Crewe
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Crewe
UK
Customer Service & Operations
Full time
Business Development Manager (Mobile)
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
JavaScript React.js Developer - Sponsorship Available
Radius Payment Solutions
Crewe
UK
Technology & IT
Full time
Assistant Financial Controller - Stocks & Systems
Radius Payment Solutions
Crewe
UK
Finance & Commercial
Full time
Business Development Manager (Hosted)
Radius Payment Solutions
Lewes
UK
Sales & Account Management
Full time
Business Development Manager (Hosted)
Radius Payment Solutions
Shoreditch
UK
Sales & Account Management
Full time
Business Development Manager (Hosted)
Radius Payment Solutions
Shrewsbury
UK
Sales & Account Management
Full time
Business Development Manager (Hosted)
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Business Development Manager (Hosted)
Radius Payment Solutions
Newcastle
UK
Sales & Account Management
Full time
Business Development Manager (Hosted)
Radius Payment Solutions
Remote
UK
Sales & Account Management
Full time
Radius Payment Solutions
Ronse
Belgium
Sales & Account Management
Full time
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Business Development Manager - Field Sales
Radius Payment Solutions
Valencia
Spain
Sales & Account Management
Full time
Trainee Business Development Executive
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Radius Payment Solutions
Remote
Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Remote
Ireland
Sales & Account Management
Full time
Outbound Sales Agent - OTE €30k
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Outbound Sales Agent - OTE £33,000
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Sales Account Manager - OTE £33,000
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Radius Payment Solutions
Machynlleth
UK
Sales & Account Management
Full time
PHP Web Developer, Scotland / Remote working
Radius Payment Solutions
Remote
UK
Technology & IT
Full time
Dispatch Assistant - Vehicle Telematics
Radius Payment Solutions
Machynlleth
UK
Customer Service & Operations
Full time
Management Accountant - Telecoms (with study support)
Radius Payment Solutions
Crewe
UK
Finance & Commercial
Full time
Radius Payment Solutions
Wrexham
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Belfast
UK
Graduates & Students
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Dispatch Assistant - Vehicle Telematics
Radius Payment Solutions
Machynlleth
UK
Customer Service & Operations
Full time
Mitarbeiter (M/W/D) Vertrieb „Kinesis“ im Bereich B2B
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Radius Payment Solutions
De Pere
USA
Sales & Account Management
Full time
Radius Payment Solutions
Chiswick
UK
Customer Service & Operations
Full time
Mitarbeiter (m/w/d) Kundenservice
Radius Payment Solutions
Berlin
Germany
Customer Service & Operations
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Sales Advisor - Kinesis Vision
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Sales Advisor - Kinesis Vision
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Kundenservice (m/w/d) Telematik
Radius Payment Solutions
Berlin
Germany
Customer Service & Operations
Full time
Radius Payment Solutions
Ronse
Belgium
Sales & Account Management
Full time
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Inside Sales Consultant (m/w/d)
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Mitarbeiter (M/W/D) Vertrieb „Kinesis“ im Bereich B2B
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Sales Advisor - Kinesis Vision
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Sales Advisor - Kinesis Vision
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Shrewsbury
UK
Sales & Account Management
Full time
Mitarbeiter (m/w/d) - Telefoninkasso / Forderungsmanagement
Radius Payment Solutions
Berlin
Germany
Credit
Full time
If you can’t find a suitable vacancy, we would still like to hear from you
Contact Us Today