Customer Service and Operations
We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.
Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.
The department is currently working towards a customer service award, which is testament to our service excellence.
Developing you and your experience
Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.
Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.
Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.
Career Development
We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.
We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.
For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.
Many of our senior team started their careers in Radius customer service and operations in entry level roles.
Team Structure
Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.
We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.
Current opportunities
Telesales Executive Team Leader
Radius Payment Solutions
Shrewsbury
UK
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
Northern Ireland
Customer Service & Operations
Full time
Radius Payment Solutions
Belfast
Northern Ireland
Customer Service & Operations
Full time
Python Django Developer, Crewe / flexible / home working
Radius Payment Solutions
Crewe
UK
Technology & IT
Full time
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Business Development Manager - Mobile Telecoms
Radius Payment Solutions
Belfast
Northern Ireland
Sales & Account Management
Full time
Telecoms Installation Engineer
Radius Payment Solutions
Belfast
Northern Ireland
Technology & IT
Full time
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
IT Engineer Services Team Lead
Radius Payment Solutions
Belfast
Northern Ireland
Technology & IT
Full time
Customer Support Advisor (German Speaking)
Radius Payment Solutions
Galway
Ireland
Customer Service & Operations
Full time
Graduate Information Security Analyst
Radius Payment Solutions
Crewe
UK
Graduates & Students
Full time
Oracle Developer, Crewe / Hybrid working
Radius Payment Solutions
Crewe
UK
Technology & IT
Full time
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Sales Executive - Vehicle Cameras, B2B Sales, Warm/Hot Leads (Kinesis Vision)
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Telesales Executive - Monday-Friday, B2B Sales
Radius Payment Solutions
Belfast
Northern Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Derry
Northern Ireland
Sales & Account Management
Full time
Installations Coordinator (German Speaking)
Radius Payment Solutions
Crewe
UK
Customer Service & Operations
Full time
Desk Based Sales Executive Telecoms
Radius Payment Solutions
Belfast
UK
Sales & Account Management
Full time
Inside Sales Executive - Kinesis
Radius Payment Solutions
Paterna
Espana
Sales & Account Management
Full time
Sales Manager - Vehicle Telematics
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Sales Executive - Competitive Salary, £35k-£50k OTE - No Cold Calling
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Sales Executive - Competitive Salary £35k-£50k OTE (inc. base salary) - No Cold Calling
Radius Payment Solutions
Milton Keynes
UK
Sales & Account Management
Full time
Radius Payment Solutions
Breda
Netherlands
Sales & Account Management
Full time
Customer Service Advisor - eManagement
Radius Payment Solutions
Breda
Netherlands
Sales & Account Management
Full time
Radius Payment Solutions
Vimercate
Italy
Sales & Account Management
Full time
Customer Service Account Manager
Radius Payment Solutions
Sunderland
UK
Customer Service & Operations
Full time
Customer Service Account Manager
Radius Payment Solutions
Blyth
UK
Customer Service & Operations
Full time
Customer Service Account Manager
Radius Payment Solutions
Newcastle
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Shrewsbury
UK
Customer Service & Operations
Full time
Trainee Customer Service Advisor (part time)
Radius Payment Solutions
Crewe, Cheshire
UK
Customer Service & Operations
Full time
Trainee Customer Service Advisor
Radius Payment Solutions
Crewe, Cheshire
UK
Customer Service & Operations
Full time
IT Support Analyst - Industrial Placement
Radius Payment Solutions
Crewe
United Kingdom
Graduates & Students
Full time
Radius Payment Solutions
Sunderland
UK
Sales & Account Management
Full time
Radius Payment Solutions
Newcastle
UK
Sales & Account Management
Full time
Mitarbeiter Kundenservice (m/w/d) x 1
Radius Payment Solutions
Berlin
Germany
Customer Service & Operations
Full time
Customer Support Advisor (German Speaking)
Radius Payment Solutions
Crewe
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Breda
Netherlands
Customer Service & Operations
Full time
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Galway
Ireland
Sales & Account Management
Full time
Vehicle Telematics Installation Engineer
Radius Payment Solutions
remote
UK
Customer Service & Operations
Full time
Radius Payment Solutions
York
United Kingdom
Sales & Account Management
Full time
Radius Payment Solutions
Ronse
Belgium
Customer Service & Operations
Full time
Radius Payment Solutions
Ronse
Belgium
Sales & Account Management
Full time
Graduate European Future Leaders Programme
Radius Payment Solutions
Sheffield
UK
Graduates & Students
Full time
Radius Payment Solutions
Crewe, Cheshire
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Crewe, Cheshire
UK
Customer Service & Operations
Full time
Installations Coordinator (German Speaking)
Radius Payment Solutions
Galway
Ireland
Customer Service & Operations
Full time
Radius Payment Solutions
Moneenageisha Road
Republic of Ireland
Credit
Full time
Trainee Accounts Assistant (AAT study support)
Radius Payment Solutions
Crewe
UK
Finance & Commercial
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Derry
Northern Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
Northern Ireland
Finance & Commercial
Full time
Customer Service Advisor - Onboarding
Radius Payment Solutions
Breda
Netherlands
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
Northern Ireland
Finance & Commercial
Full time
Outbound Sales Agent - OTE £33,000
Radius Payment Solutions
Belfast
Northern Ireland
Sales & Account Management
Full time
Radius Payment Solutions
Moneenageisha Road
Republic of Ireland
Credit
Full time
Agent Commercial Sedentaire - Kinesis
Radius Payment Solutions
Lille
France
Sales & Account Management
Full time
Radius Payment Solutions
Lille
France
Sales & Account Management
Full time
Radius Payment Solutions
Breda
Netherlands
Sales & Account Management
Full time
Radius Payment Solutions
Milton Keynes
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Melton Mowbray
UK
Sales & Account Management
Full time
Radius Payment Solutions
Machynlleth
UK
Customer Service & Operations
Full time
Business Development Manager - Hosted
Radius Payment Solutions
York
United Kingdom
Sales & Account Management
Full time
Business Development Manager - Hosted
Radius Payment Solutions
Lewes
UK
Sales & Account Management
Full time
Business Development Manager - Hosted
Radius Payment Solutions
Newcastle
UK
Sales & Account Management
Full time
Trainee Customer Service Advisor - Part Time
Radius Payment Solutions
Crewe, Cheshire
UK
Sales & Account Management
Full time
Trainee Customer Service Advisor
Radius Payment Solutions
Crewe, Cheshire
UK
Sales & Account Management
Full time
Trainee Sales Agent - part time
Radius Payment Solutions
York
United Kingdom
Sales & Account Management
Part time
Business Development Manager - Mobile
Radius Payment Solutions
Shoreditch
UK
Sales & Account Management
Full time
Senior Business Development Manager - Mobile
Radius Payment Solutions
Shoreditch
UK
Sales & Account Management
Full time
Radius Payment Solutions
Ipswich
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Ipswich
UK
Sales & Account Management
Full time
Customer Service Advisor - part time
Radius Payment Solutions
Crewe, Cheshire
UK
Customer Service & Operations
Part time
Radius Payment Solutions
Chiswick
UK
Sales & Account Management
Full time
Télévendeur/Télévendeuse Kinesis
Radius Payment Solutions
Lille
France
Sales & Account Management
Full time
Radius Payment Solutions
Ronse
Belgium
Sales & Account Management
Full time
Radius Payment Solutions
Machynlleth
UK
Customer Service & Operations
Full time
Stores Assistant - Product Dispatch
Radius Payment Solutions
Machynlleth
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Vimercate
Italy
Sales & Account Management
Full time
Business Development Manager - Vehicle and Asset Tracking
Radius Payment Solutions
Milton Keynes
UK
Sales & Account Management
Full time
Business Development Manager - Vehicle and Asset Tracking
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Crewe
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Newcastle
UK
Customer Service & Operations
Full time
Radius Payment Solutions
Newcastle
UK
Customer Service & Operations
Full time
Insurance Sales Consultant - OTE £30k
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Chiswick
UK
Sales & Account Management
Full time
Radius Payment Solutions
Chiswick
UK
Sales & Account Management
Full time
Radius Payment Solutions
Brighton
UK
Sales & Account Management
Full time
Radius Payment Solutions
Belfast
Northern Ireland
Customer Service & Operations
Full time
Radius Payment Solutions
Lewes
UK
Sales & Account Management
Full time
Radius Payment Solutions
Breda
Netherlands
Sales & Account Management
Full time
Senior Sales Advisor - eMobility
Radius Payment Solutions
Breda
Netherlands
Sales & Account Management
Full time
Sales Executive - Warm/Hot Leads & Uncapped Commission (Kinesis Vision)
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Machynlleth
UK
Sales & Account Management
Full time
Sales Executive - Warm/Hot Leads & Uncapped Commission (Kinesis Vision)
Radius Payment Solutions
Machynlleth
UK
Sales & Account Management
Full time
Radius Payment Solutions
Ronse
Belgium
Sales & Account Management
Full time
Radius Payment Solutions
Ronse
Belgium
Sales & Account Management
Full time
Radius Payment Solutions
Kuala Lumpur
Malaysia
Sales & Account Management
Full time
Business Development Manager (Scotland)
Radius Payment Solutions
Scotland
Scotland
Sales & Account Management
Full time
Sales Advisor - Vehicle Telematics
Radius Payment Solutions
Kuala Lumpur
Malaysia
Sales & Account Management
Full time
Account Manager - Vehicle Telematics (£40k OTE)
Radius Payment Solutions
Crewe
UK
Sales & Account Management
Full time
Radius Payment Solutions
Machynlleth
UK
Customer Service & Operations
Full time
Mitarbeiter (M/W/D) Vertrieb „Kinesis“ im Bereich B2B x10
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Marketing Campaign Manager - Belgique/France x1
Radius Payment Solutions
Ronse
Belgium
Marketing
Full time
Commercial Broker - Remote Working Options
Radius Payment Solutions
Sheffield
UK
Insurance
Full time
Agente Vendita Telefonica Carburante Outbound
Radius Payment Solutions
Vimercate
Italy
Sales & Account Management
Full time
Bestandskundenbetreuer (m/w/d) x3
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
Radius Payment Solutions
Caldas Da Rainha
Portugal
Sales & Account Management
Full time
Vertriebsmitarbeiter (m/w/d) Tankkarten im B2B Bereich x7
Radius Payment Solutions
Berlin
Germany
Sales & Account Management
Full time
If you can’t find a suitable vacancy, we would still like to hear from you
Contact Us Today