Customer Service and Operations

We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.

Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.

The department is currently working towards a customer service award, which is testament to our service excellence.

Developing you and your experience

Communication technology

Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.

CRM platforms

Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.

Employee progression

Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.

Radius Career Development

Career Development

We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.

We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.

For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.

Many of our senior team started their careers in Radius customer service and operations in entry level roles.

Radius Team Structure

Team Structure

Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.

We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.

Current opportunities

JOB TITLE
LOCATION
DEPARTMENT

Telesales Executive Team Leader

Radius Payment Solutions

Shrewsbury

UK

Sales & Account Management

Full time

Customer Support Advisor

Radius Payment Solutions

Belfast

Northern Ireland

Customer Service & Operations

Full time

Customer Service Advisor

Radius Payment Solutions

Belfast

Northern Ireland

Customer Service & Operations

Full time

Sales Manager

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Senior IT Service Desk Analyst

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Information Security Analyst

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Crewe

UK

Credit

Full time

CRM Project Manager

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Sales Agent

Radius Payment Solutions

Crewe

UK

Insurance

Full time

C# Team Lead

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Crewe

UK

Technology & IT

Full time

Technical Delivery Manager

Radius Payment Solutions

remote

UK

Technology & IT

Full time

Technical Delivery Manager

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Sales Manager Telecoms

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Belfast

Northern Ireland

Sales & Account Management

Full time

Telecoms Installation Engineer

Radius Payment Solutions

Belfast

Northern Ireland

Technology & IT

Full time

Sales Executive Telecoms

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Trainee Sales Advisor

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

PHP Web Developer, Remote working

Radius Payment Solutions

Remote

UK

Technology & IT

Full time

IT Engineer Services Team Lead

Radius Payment Solutions

Belfast

Northern Ireland

Technology & IT

Full time

IT Field Support Engineer

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Galway

Ireland

Customer Service & Operations

Full time

Information Security Auditor

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Graduate Information Security Analyst

Radius Payment Solutions

Crewe

UK

Graduates & Students

Full time

IT Engineer

Radius Payment Solutions

Belfast

Northern Ireland

Technology & IT

Full time

Oracle Developer, Remote

Radius Payment Solutions

remote

UK

Technology & IT

Full time

Oracle Developer, Crewe / Hybrid working

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Sales Agent

Radius Payment Solutions

Belfast

Northern Ireland

Full time

Sales Agent

Radius Payment Solutions

Galway

Ireland

Full time

Sales Manager Fuel

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Belfast

UK

Sales & Account Management

Full time

Belfast

Northern Ireland

Sales & Account Management

Full time

Sales Supervisor Fuel

Radius Payment Solutions

Derry

Northern Ireland

Sales & Account Management

Full time

Crewe

UK

Customer Service & Operations

Full time

Desk Based Sales Executive Telecoms

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Inside Sales Executive - Kinesis

Radius Payment Solutions

Paterna

Espana

Sales & Account Management

Full time

Sales Manager - Vehicle Telematics

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Crewe

UK

Sales & Account Management

Full time

Marketing Executive Fuel

Radius Payment Solutions

Galway

Ireland

Marketing

Full time

Trainee Sales Agent

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Inbound Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Milton Keynes

UK

Sales & Account Management

Full time

Sales Supervisor

Radius Payment Solutions

Breda

Netherlands

Sales & Account Management

Full time

Customer Service Advisor - eManagement

Radius Payment Solutions

Breda

Netherlands

Sales & Account Management

Full time

Inside Sales Executive

Radius Payment Solutions

Vimercate

Italy

Sales & Account Management

Full time

Retention Digital Campaign Manager

Radius Payment Solutions

Ronse

Belgium

Marketing

Full time

Acquisition Campaign Manager

Radius Payment Solutions

Ronse

Belgium

Marketing

Full time

Trainee Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Customer Service Account Manager

Radius Payment Solutions

Sunderland

UK

Customer Service & Operations

Full time

Customer Service Account Manager

Radius Payment Solutions

Blyth

UK

Customer Service & Operations

Full time

Customer Service Account Manager

Radius Payment Solutions

Newcastle

UK

Customer Service & Operations

Full time

Customer Support Advisor

Radius Payment Solutions

Shrewsbury

UK

Customer Service & Operations

Full time

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Trainee Customer Service Advisor

Radius Payment Solutions

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Crewe

United Kingdom

Graduates & Students

Full time

2nd Line Support Analyst role

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Trainee Sales Agent

Radius Payment Solutions

Sunderland

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Blyth

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Newcastle

UK

Sales & Account Management

Full time

Trainee Accountant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Trainee Finance Assistant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Mitarbeiter Kundenservice (m/w/d) x 1

Radius Payment Solutions

Berlin

Germany

Customer Service & Operations

Full time

Crewe

UK

Customer Service & Operations

Full time

Customer Support Advisor x1

Radius Payment Solutions

Breda

Netherlands

Customer Service & Operations

Full time

Contact Centre Manager

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Contact Centre Team Leader

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Vehicle Telematics Installation Engineer

Radius Payment Solutions

remote

UK

Customer Service & Operations

Full time

Talent Acquisition Recruiter

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Trainee Sales Agent

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Sales Executive

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

York

United Kingdom

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Graduate Internal Recruiter

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Customer Support Advisor x1

Radius Payment Solutions

Ronse

Belgium

Customer Service & Operations

Full time

Internal Account Manager

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Sales Executive

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sheffield

UK

Graduates & Students

Full time

Sales Executive

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

Customer Retention Advisor

Radius Payment Solutions

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Customer Service Advisor

Radius Payment Solutions

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Galway

Ireland

Customer Service & Operations

Full time

Remote Frontend Developer - Telematics

Radius Payment Solutions

Remote

UK

Technology & IT

Full time

Collections Officer

Radius Payment Solutions

Moneenageisha Road

Republic of Ireland

Credit

Full time

Crewe

UK

Finance & Commercial

Full time

Sales Agent - OTE £25,000 +

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Trainee Sales Agent - OTE 30k

Radius Payment Solutions

Derry

Northern Ireland

Sales & Account Management

Full time

Salesforce Architect

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Salesforce Project Manager

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Salesforce Trainer

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Financial Accountant

Radius Payment Solutions

Belfast

Northern Ireland

Finance & Commercial

Full time

Customer Service Advisor - Onboarding

Radius Payment Solutions

Breda

Netherlands

Sales & Account Management

Full time

Internal Recruiter

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Trainee Accountant

Radius Payment Solutions

Belfast

Northern Ireland

Finance & Commercial

Full time

Outbound Sales Agent - OTE £33,000

Radius Payment Solutions

Belfast

Northern Ireland

Sales & Account Management

Full time

Trainee Collections Officer

Radius Payment Solutions

Moneenageisha Road

Republic of Ireland

Credit

Full time

Test Manager

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Credit Controller (Temporary)

Radius Payment Solutions

Crewe

UK

Credit

Full time

SEO Content Writer

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Agent Commercial Sedentaire - Kinesis

Radius Payment Solutions

Lille

France

Sales & Account Management

Full time

Graduate Insurance Broker

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Credit Controller

Radius Payment Solutions

Crewe

UK

Credit

Full time

Sales Ledger Analyst

Radius Payment Solutions

Crewe

UK

Credit

Full time

Finance Supervisor

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Agent Commercial - Kinesis

Radius Payment Solutions

Lille

France

Sales & Account Management

Full time

Sales Advisor - Telematics

Radius Payment Solutions

Breda

Netherlands

Sales & Account Management

Full time

Customer Support Advisor

Radius Payment Solutions

Milton Keynes

UK

Customer Service & Operations

Full time

Business Development Manager

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

New Business Sales Executive

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Commercial Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

New Business Sales Executive

Radius Payment Solutions

Melton Mowbray

UK

Sales & Account Management

Full time

Trainee Sales Advisor

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

Commercial Business Partner

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Admin Assistant (Operations)

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Business Development Manager - Hosted

Radius Payment Solutions

York

United Kingdom

Sales & Account Management

Full time

Business Development Manager - Hosted

Radius Payment Solutions

Lewes

UK

Sales & Account Management

Full time

Business Development Manager - Hosted

Radius Payment Solutions

Newcastle

UK

Sales & Account Management

Full time

Administrator

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Sales Executive

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sales Executive

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

Crewe, Cheshire

UK

Sales & Account Management

Full time

Trainee Customer Service Advisor

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Trainee Sales Agent - part time

Radius Payment Solutions

York

United Kingdom

Sales & Account Management

Part time

Sales Agent

Radius Payment Solutions

York

United Kingdom

Sales & Account Management

Full time

Sales Manager

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Business Development Manager - Mobile

Radius Payment Solutions

Shoreditch

UK

Sales & Account Management

Full time

Shoreditch

UK

Sales & Account Management

Full time

Customer Service Advisor

Radius Payment Solutions

Ipswich

UK

Customer Service & Operations

Full time

Customer Relationship Advisor

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Customer Service Advisor - part time

Radius Payment Solutions

Crewe, Cheshire

UK

Customer Service & Operations

Part time

Business Development Manager

Radius Payment Solutions

Chiswick

UK

Sales & Account Management

Full time

Finance Assistant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Télévendeur/Télévendeuse Kinesis

Radius Payment Solutions

Lille

France

Sales & Account Management

Full time

Sales Advisor - Telematics x3

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Customer Support Assistant

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Stores Assistant - Product Dispatch

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Telematics Sales Manager

Radius Payment Solutions

Vimercate

Italy

Sales & Account Management

Full time

Paid Search Executive

Radius Payment Solutions

Vimercate

Italy

Marketing

Full time

Digital Project Manager

Radius Payment Solutions

Crewe

UK

Marketing

Full time

SEO Outreach Executive

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Digital Marketing Manager Europe

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Paid Search Executive

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Milton Keynes

UK

Sales & Account Management

Full time

Crewe

UK

Sales & Account Management

Full time

Data Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Customer Support Assistant

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

SME Broker

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Remote

UK

Insurance

Full time

Customer Operations Assistant

Radius Payment Solutions

Newcastle

UK

Customer Service & Operations

Full time

Provisioning Executive

Radius Payment Solutions

Newcastle

UK

Customer Service & Operations

Full time

Insurance Sales Consultant - OTE £30k

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Account Manager - Field Based

Radius Payment Solutions

Chiswick

UK

Sales & Account Management

Full time

Account Manager - Desk Based

Radius Payment Solutions

Chiswick

UK

Sales & Account Management

Full time

Trainee Sales Executive

Radius Payment Solutions

Brighton

UK

Sales & Account Management

Full time

Senior Project Engineer

Radius Payment Solutions

Belfast

Northern Ireland

Customer Service & Operations

Full time

Business Development Manager

Radius Payment Solutions

Lewes

UK

Sales & Account Management

Full time

Inside Sales Specialist

Radius Payment Solutions

Breda

Netherlands

Sales & Account Management

Full time

Senior Sales Advisor - eMobility

Radius Payment Solutions

Breda

Netherlands

Sales & Account Management

Full time

Graduate Sales Executive

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Crewe

UK

Sales & Account Management

Full time

Admin Support Assistant

Radius Payment Solutions

Machynlleth

UK

Sales & Account Management

Full time

Machynlleth

UK

Sales & Account Management

Full time

Commercial Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Inbound Sales Advisor x3

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Outbound Sales Advisor x10

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Marketing Executive

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Outbound Sales Agent

Radius Payment Solutions

Kuala Lumpur

Malaysia

Sales & Account Management

Full time

Business Development Manager (Scotland)

Radius Payment Solutions

Scotland

Scotland

Sales & Account Management

Full time

Sales Advisor - Vehicle Telematics

Radius Payment Solutions

Kuala Lumpur

Malaysia

Sales & Account Management

Full time

Crewe

UK

Sales & Account Management

Full time

Commercial Broker

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Sales Executive - Insurance

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

System Administrator

Radius Payment Solutions

Wrexham

UK

Sales & Account Management

Full time

Customer Support Advisor

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Berlin

Germany

Sales & Account Management

Full time

Ronse

Belgium

Marketing

Full time

Credit Officer x3

Radius Payment Solutions

Ronse

Belgium

Credit

Full time

Marketing Manager

Radius Payment Solutions

Vimercate

Italy

Marketing

Full time

Sheffield

UK

Insurance

Full time

Vimercate

Italy

Sales & Account Management

Full time

Agent de recouvrement des créances

Radius Payment Solutions

Lille

France

Credit

Full time

Bestandskundenbetreuer (m/w/d) x3

Radius Payment Solutions

Berlin

Germany

Sales & Account Management

Full time

Inside Sales Executive

Radius Payment Solutions

Caldas Da Rainha

Portugal

Sales & Account Management

Full time

Berlin

Germany

Sales & Account Management

Full time

If you can’t find a suitable vacancy, we would still like to hear from you

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