Customer Service and Operations

We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.

Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.

The department is currently working towards a customer service award, which is testament to our service excellence.

Developing you and your experience

Communication technology

Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.

CRM platforms

Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.

Employee progression

Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.

Radius Career Development

Career Development

We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.

We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.

For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.

Many of our senior team started their careers in Radius customer service and operations in entry level roles.

Radius Team Structure

Team Structure

Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.

We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.

Current opportunities

JOB TITLE
LOCATION
DEPARTMENT

Sales Ledger Analyst

Radius Payment Solutions

Crewe

UK

Credit

Full time

Crewe

UK

Finance & Commercial

Full time

Tax Accountant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Stock Accountant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Client Services Account Manager

Radius Payment Solutions

Chiswick

UK

Customer Service & Operations

Full time

Crewe

UK

Sales & Account Management

Full time

Corporate Account Manager

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Graduate Telematics Programme

Radius Payment Solutions

Belfast

UK

Graduates & Students

Full time

Customer Service Advisor

Radius Payment Solutions

Moneenageisha Road

Republic of Ireland

Sales & Account Management

Full time

Galway

Ireland

Sales & Account Management

Full time

Trainee Sales Summer Placement

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Telesales Executive

Radius Payment Solutions

Lewes

UK

Sales & Account Management

Full time

Remote

UK

Technology & IT

Full time

Technical Support Advisor

Radius Payment Solutions

Belfast

UK

Customer Service & Operations

Full time

Crewe

UK

Sales & Account Management

Full time

Crewe

UK

Finance & Commercial

Full time

Debt Recovery & Collections Officer

Radius Payment Solutions

Vimercate

Italy

Credit

Full time

Business Account Manager

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Lead Generator

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Business Development Executive

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Trainee Business Development Executive

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Billing Specialist

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Account Manager (Desk Based)

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Shoreditch

UK

Sales & Account Management

Full time

Facilities Team Leader

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

SME Insurance Broker

Radius Payment Solutions

Sheffield

United Kingdom

Insurance

Full time

remote

UK

Sales & Account Management

Full time

remote

UK

Sales & Account Management

Full time

remote

UK

Sales & Account Management

Full time

Sales Supervisor

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sales Team Leader

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Desk Based Sales Agent

Radius Payment Solutions

Newcastle

UK

Sales & Account Management

Full time

Junior Telesales Agent

Radius Payment Solutions

Shrewsbury

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Provisioning Executive

Radius Payment Solutions

Lewes

UK

Customer Service & Operations

Full time

Account Manager (Desk Based)

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Web Content Administrator

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Trainee Sales Agent

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

Account Manager (Desk Based)

Radius Payment Solutions

Shoreditch

UK

Full time

Trainee Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sales Consultant

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Telesales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Admin Support Assistant

Radius Payment Solutions

Machynlleth

UK

Sales & Account Management

Full time

Billing Analyst

Radius Payment Solutions

Chiswick

UK

Finance & Commercial

Full time

European Credit Officer

Radius Payment Solutions

Crewe

UK

Credit

Full time

Graduate Trainee Recruiter (Inhouse)

Radius Payment Solutions

Crewe

UK

Graduates & Students

Full time

Inhouse Recruiter

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Remote

UK

Technology & IT

Full time

Remote

UK

Technology & IT

Full time

Billing Manager

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Telesales Appointment Setter

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Belfast

UK

Sales & Account Management

Full time

Belfast

UK

Customer Service & Operations

Full time

Business Development Manager

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Junior Sales Agent

Radius Payment Solutions

Belfast

UK

Full time

Customer Support Assistant

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

MI Analyst

Radius Payment Solutions

Crewe

UK

Credit

Full time

Credit Risk Analyst

Radius Payment Solutions

Crewe

UK

Credit

Full time

Credit Collections Officer

Radius Payment Solutions

Crewe

UK

Credit

Full time

Customer Service Advisor

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Customer Service Agent

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Business Development Manager (Mobile)

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Head of Purchase Ledger

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Customer Relationship Advisor

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Trainee Account Manager

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Crewe

UK

Technology & IT

Full time

Crewe

UK

Finance & Commercial

Full time

Sales Agent

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Business Development Manager (Hosted)

Radius Payment Solutions

Lewes

UK

Sales & Account Management

Full time

Business Development Manager (Hosted)

Radius Payment Solutions

Shoreditch

UK

Sales & Account Management

Full time

Business Development Manager (Hosted)

Radius Payment Solutions

Shrewsbury

UK

Sales & Account Management

Full time

Business Development Manager (Hosted)

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Business Development Manager (Hosted)

Radius Payment Solutions

Newcastle

UK

Sales & Account Management

Full time

Business Development Manager (Hosted)

Radius Payment Solutions

Remote

UK

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Sales Advisor - Telematics

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Appointment Setter

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Inbound Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Trainee Account Manager

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Customer Relationship Advisor

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Customer Retention Advisor

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Account Manager - Fuel

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Valencia

Spain

Sales & Account Management

Full time

Trainee Business Development Executive

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Business Development Manager

Radius Payment Solutions

Remote

Ireland

Sales & Account Management

Full time

Field Sales Agent

Radius Payment Solutions

Remote

Ireland

Sales & Account Management

Full time

Outbound Sales Agent - OTE €30k

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Trainee Sales Agent

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Head of Channels

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Outbound Sales Agent - OTE £33,000

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Sales Consultant OTE £33,000

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Sales Account Manager - OTE £33,000

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Technical Delivery Manager

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Sales Admin Support Agent

Radius Payment Solutions

Machynlleth

UK

Sales & Account Management

Full time

DBA - Database Administrator

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Web Manager

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Remote

UK

Technology & IT

Full time

PHP Web Developer, Remote working

Radius Payment Solutions

Remote

UK

Technology & IT

Full time

Dispatch Assistant - Vehicle Telematics

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

ETL Developer, Crewe

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Crewe

UK

Finance & Commercial

Full time

.Net Developer

Radius Payment Solutions

Chiswick

UK

Technology & IT

Full time

Customer Service Operative

Radius Payment Solutions

Wrexham

UK

Customer Service & Operations

Full time

Graduate Telematics Programme

Radius Payment Solutions

Belfast

UK

Graduates & Students

Full time

Sales Advisor - Telematics

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Admin Support Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Dispatch Assistant - Vehicle Telematics

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Trainee Sales Agent

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Temp

Berlin

Germany

Sales & Account Management

Full time

Sales Advisor

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Inside Sales Representative

Radius Payment Solutions

De Pere

USA

Sales & Account Management

Full time

Mobile Provisioning Manager

Radius Payment Solutions

Chiswick

UK

Customer Service & Operations

Full time

Mitarbeiter (m/w/d) Kundenservice

Radius Payment Solutions

Berlin

Germany

Customer Service & Operations

Full time

Sales Advisor - Telematics

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sales Advisor

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Sales Advisor - Kinesis Vision

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sales Advisor - Kinesis Vision

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Kundenservice (m/w/d) Telematik

Radius Payment Solutions

Berlin

Germany

Customer Service & Operations

Full time

Outbound Sales Advisor

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Account Executive (m/w/d)

Radius Payment Solutions

Berlin

Germany

Sales & Account Management

Full time

Inside Sales Consultant (m/w/d)

Radius Payment Solutions

Berlin

Germany

Sales & Account Management

Full time

Berlin

Germany

Sales & Account Management

Full time

Teamleiter (m/w/d)

Radius Payment Solutions

Berlin

Germany

Sales & Account Management

Full time

Sales Advisor - Kinesis Vision

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Sales Advisor - Kinesis Vision

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Sales Advisor

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Head of Account Management

Radius Payment Solutions

Shrewsbury

UK

Sales & Account Management

Full time

Experte (m/w/d) - Mahnwesen & Inkasso

Radius Payment Solutions

Berlin

Germany

Credit

Full time

Berlin

Germany

Credit

Full time

Sales Agent

Radius Payment Solutions

Belfast

UK

Sales & Account Management

Full time

Sales Manager

Radius Payment Solutions

De Pere

USA

Sales & Account Management

Full time

IT Service Desk Analyst

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

If you can’t find a suitable vacancy, we would still like to hear from you

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