Customer Service and Operations

We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.

Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.

The department is currently working towards a customer service award, which is testament to our service excellence.

Developing you and your experience

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Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.

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Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.

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Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.

Career Development

Career Development

We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.

We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.

For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.

Many of our senior team started their careers in Radius customer service and operations in entry level roles.

Team Structure

Team Structure

Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.

We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.

Current opportunities

Job Title Location Department
Client Services Manager Chiswick - UK Customer Service & Operations Apply
Insurance Sales Executive Sheffield - United Kingdom Insurance Apply
Area Sales Manager remote - UK Insurance Apply
Area Sales Manager Kent - England Insurance Apply
Area Sales Manager Southampton - England Insurance Apply
Area Sales Manager Reading - England Insurance Apply
Telecoms Account Manager Crewe - UK Sales & Account Management Apply
Trainee Sales Executive Sheffield - United Kingdom Insurance Apply
Collections Advisor Belfast - Northern Ireland Credit Apply
Customer Trainer Crewe - UK Customer Service & Operations Apply
Account Manager Belfast - Northern Ireland Customer Service & Operations Apply
Payroll Administrator Crewe - UK HR & Facilities Apply
ESG and Sustainability Administrator Crewe - UK Legal Apply
Digital Marketing Account Executive Crewe - UK Marketing Apply
CRO Executive Crewe - UK Marketing Apply
Finance Manager (UK & Europe) Crewe - UK Finance & Commercial Apply
Finance Manager Crewe - UK Finance & Commercial Apply
Head of Accounting and Financial Control Crewe - UK Finance & Commercial Apply
Commercial Analyst Crewe - UK Finance & Commercial Apply
Commercial Analyst Leicester - UK Finance & Commercial Apply
Billing Assistant Crewe - UK Finance & Commercial Apply
Hosted Voice & Connectivity Specialist Chiswick - UK Sales & Account Management Apply
Experienced Outbound Sales Executive Belfast - Northern Ireland Sales & Account Management Apply
Graduate Fraud Analyst Crewe - UK Graduates & Students Apply
Sales Executive Sheffield - United Kingdom Insurance Apply
Sales Advisor - No Cold Calling! Milton Keynes - UK Sales & Account Management Apply
Account Manager remote - UK Insurance Apply
Key Account Manager Newcastle - UK Sales & Account Management Apply
Claims Handler Sheffield - UK Insurance Apply
Telesales Executive Solihull - UK Sales & Account Management Apply
Warehouse Operative Crewe - UK Customer Service & Operations Apply
Dispatch Assistant Crewe - UK Customer Service & Operations Apply
Trainee Sales Agent - Telecoms Nantwich - UK Sales & Account Management Apply
Trainee Sales Agent - Telecoms Crewe - UK Sales & Account Management Apply
Experienced Outbound Telesales Agent Derry - Northern Ireland Sales & Account Management Apply
Customer Service Opportunities – Across Divisions Nantwich - UK Customer Service & Operations Apply
Customer Service Opportunities – Across Divisions Crewe - UK Customer Service & Operations Apply
Inside Sales Executive - Vehicle Telematics Vimercate - Italy Sales & Account Management Apply
Kinesis Sales Advisor Vimercate - Italy Sales & Account Management Apply
Experienced Outbound Sales Executive- Fuel Crewe - UK Sales & Account Management Apply
Motor Underwriter - Insurance Apply
Business Development Specialist - Electric Vehicles Crewe - UK Marketing Apply
Area Sales Manager Bristol - England Insurance Apply
Channel Acquisition Manager Crewe - UK Marketing Apply
Indirect Tax Manager Crewe - UK Finance & Commercial Apply
Senior Financial Operations Manager Crewe - UK Finance & Commercial Apply
Systems Accountant Crewe - UK Finance & Commercial Apply
Senior Systems Accountant Crewe - UK Finance & Commercial Apply
National Account Manager Belfast - Northern Ireland Customer Service & Operations Apply
Customer Order Configuration Specialist Belfast - Northern Ireland Technology & IT Apply
SME Broker Sheffield - UK Insurance Apply
Experienced Outbound Sales Advisor Belfast - Northern Ireland Sales & Account Management Apply
Outbound Telesales Agent Galway - Ireland Sales & Account Management Apply
Sales Executive Crewe - UK Sales & Account Management Apply
Purchase Ledger Assistant Crewe - UK Finance & Commercial Apply
Purchase Ledger Manager & Data Analyst Crewe - UK Finance & Commercial Apply
Tax Accountant Crewe - UK Finance & Commercial Apply