Customer Service and Operations

We pride ourselves on delivering exceptional customer service, with a friendly and inclusive culture. Our team of dedicated agents are on hand to assist our customers with questions that they may have regarding their account.

Our team uses various tools to promote and increase awareness of our service offerings and we are always looking for new ways to enhance the communication channels with our customers to improve customer excellence and help develop our teams.

The department is currently working towards a customer service award, which is testament to our service excellence.

Developing you and your experience

Communication technology

Communication is at the forefront of everything we do. Leading with Cisco technology we keep our customers informed and their experience at a level of excellence. MS Teams helps keep our teams connected.

CRM platforms

Market-leading CRM platforms give Radius the edge to deliver our clients a first-class journey. These platforms also allow us to tailor the experience for our staff by analysing customer data and trends.

Employee progression

Employee progression is important to us. We offer a range of training courses suited to individuals who want to learn new concepts and theories to allow them to develop and achieve real change in the department.

Radius Career Development

Career Development

We have ambitious expansion plans across the UK and Europe. You will be joining a high growth business with opportunities to develop your career in a multitude of support disciplines and countries.

We offer our dedicated agents NVQ level 3 in customer services, customer service excellence and level 3 and 5 diplomas in leadership and management, enabling skill enhancement and experience through a recognised qualification.

For more technical roles, employees will gain advanced accreditations for delivering innovative hosted telephony solutions.

Many of our senior team started their careers in Radius customer service and operations in entry level roles.

Radius Team Structure

Team Structure

Our first line and second line service teams are located across six regional offices with local managers, supported by a national department head aligned to a function director.

We look for ambitious individuals who are prepared to go the extra mile in delivering the best customer experience and understanding the importance of how client interactions underpin repeat business and referrals. Being able to work successfully under pressure is important.

Current opportunities

JOB TITLE
LOCATION
DEPARTMENT

SEO Content Writer

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Marketing Manager

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Sales Ledger Analyst

Radius Payment Solutions

Crewe

UK

Credit

Full time

Ipswich

UK

Sales & Account Management

Full time

Junior Salesforce Administrator

Radius Payment Solutions

remote

UK

Marketing

Full time

Junior Salesforce Administrator

Radius Payment Solutions

remote

Ireland

Marketing

Full time

Salesforce Administrator

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Salesforce Administrator

Radius Payment Solutions

Belfast

Northern Ireland

Marketing

Full time

Marketing Executive - Email

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Sales Advisor - OTE £25,000

Radius Payment Solutions

Newcastle

UK

Sales & Account Management

Full time

Customer Service Advisor

Radius Payment Solutions

Breda

Nederland

Customer Service & Operations

Full time

Shoreditch

UK

Sales & Account Management

Full time

Facilities Administrator

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Administration Assistant

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Java Developer - Vehicle Telematics

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Crewe

UK

Technology & IT

Full time

Senior Project Engineer

Radius Payment Solutions

Belfast

Northern Ireland

Customer Service & Operations

Full time

Admin Assistant - Dispatch (Temporary)

Radius Payment Solutions

Galway

Ireland

Customer Service & Operations

Full time

Project Support Engineer

Radius Payment Solutions

Belfast

Northern Ireland

Customer Service & Operations

Full time

Account Manager - Commercial

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Billing Configuration Specialist

Radius Payment Solutions

Chiswick

UK

Finance & Commercial

Full time

Administrator - Temporary

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Sales Manager

Radius Payment Solutions

Milton Keynes

UK

Sales & Account Management

Full time

Sales Account Manager - OTE £25,000

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Contact Centre Manager

Radius Payment Solutions

Milton Keynes

UK

Sales & Account Management

Full time

Finance Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Crewe

UK

Technology & IT

Full time

Customer Support Advisor

Radius Payment Solutions

Milton Keynes

UK

Customer Service & Operations

Full time

Product Marketing Manager

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Operations Assistant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Oracle Developer, Crewe

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Tax Accountant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Facilities Coordinator

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Trainee Sales Agent - Part-Time

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Part time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

Ipswich

UK

Sales & Account Management

Full time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

York

UK

Sales & Account Management

Full time

Trainee Sales Agent - Part-Time

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Part time

Billing Analyst

Radius Payment Solutions

Chiswick

UK

Finance & Commercial

Full time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Appointment Setter

Radius Payment Solutions

Newcastle

UK

Sales & Account Management

Full time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Graduate Trainee Recruiter (Inhouse)

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Internal Recruiter

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Crewe

UK

Sales & Account Management

Full time

Commercial Broker

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

SME Broker

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Sales Executive - Insurance

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Credit Controller

Radius Payment Solutions

Crewe

UK

Credit

Full time

Customer Service Officer - Collections

Radius Payment Solutions

Crewe

UK

Credit

Full time

Crewe

UK

Credit

Full time

Account Manager - Vehicle Telematics

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

System Administrator

Radius Payment Solutions

Wrexham

UK

Sales & Account Management

Full time

Trainee Accountant (CAI study support)

Radius Payment Solutions

Belfast

Northern Ireland

Finance & Commercial

Full time

Commercial Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Debt Recovery Agent

Radius Payment Solutions

Crewe

UK

Credit

Full time

Graduate Commercial Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Crewe

UK

Customer Service & Operations

Full time

Galway

Ireland

Customer Service & Operations

Full time

Crewe

UK

Sales & Account Management

Full time

Business Development Manager

Radius Payment Solutions

Lewes

UK

Sales & Account Management

Full time

Remote

UK

Technology & IT

Full time

Crewe

UK

Technology & IT

Full time

IT Service Desk Analyst

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Finance Business Partner

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Oracle Developer, Remote Working

Radius Payment Solutions

remote

UK

Technology & IT

Full time

Crewe, Cheshire

UK

Sales & Account Management

Full time

Trainee Sales Agent - OTE €30,000

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Customer Support Advisor

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Debt Recovery Agent - Part Time

Radius Payment Solutions

Crewe

UK

Credit

Part time

Sales Executive

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Senior Test Engineer

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Customer Relationship Advisor

Radius Payment Solutions

Crewe, Cheshire

Ireland

Sales & Account Management

Full time

remote

UK

Technology & IT

Full time

Dispatch Assistant - Warehouse

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Berlin

Germany

Sales & Account Management

Full time

Customer Support Advisor

Radius Payment Solutions

Breda

Nederland

Customer Service & Operations

Full time

Sales Supervisor

Radius Payment Solutions

Breda

Nederland

Sales & Account Management

Full time

System Operations Engineer

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

remote

UK

Technology & IT

Full time

remote

UK

Technology & IT

Full time

Front End Developer / Designer

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Galway

Ireland

Sales & Account Management

Full time

Galway

Ireland

Sales & Account Management

Full time

Senior Sales Agent - OTE €45,000

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Business Development Manager (Scotland)

Radius Payment Solutions

Inverness

UK

Sales & Account Management

Full time

Crewe, Cheshire

UK

Sales & Account Management

Full time

Crewe, Cheshire

UK

Sales & Account Management

Full time

New Business Sales Executive - Europe

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Customer Service Advisor - OTE £22,000

Radius Payment Solutions

Crewe, Cheshire

UK

Customer Service & Operations

Full time

Crewe

UK

Sales & Account Management

Full time

Trainee Account Manager - OTE £22,000

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Crewe, Cheshire

UK

Sales & Account Management

Part time

Sales Advisor - Kinesis Vision

Radius Payment Solutions

Breda

Nederland

Sales & Account Management

Full time

Trainee Collections Officer

Radius Payment Solutions

Moneenageisha Road

Republic of Ireland

Credit

Full time

Credit Collections Officer

Radius Payment Solutions

Moneenageisha Road

Republic of Ireland

Credit

Full time

Dispatch Assistant (Temporary)

Radius Payment Solutions

Galway

Ireland

Customer Service & Operations

Full time

Sales Support Administrator

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Trainee Finance Assistant

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Senior Marketing Executive

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Senior SEO Executive

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Crewe

UK

Technology & IT

Full time

SEO Executive

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Copywriter

Radius Payment Solutions

Crewe

UK

Marketing

Full time

HR Business Partner

Radius Payment Solutions

Crewe

UK

HR & Facilities

Full time

Customer Support Advisor x1

Radius Payment Solutions

Ronse

Belgium

Customer Service & Operations

Full time

Ronse

Belgium

Marketing

Full time

Sales Advisor - Telematics x3

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Ronse

Belgium

Sales & Account Management

Full time

Credit Officer x3

Radius Payment Solutions

Ronse

Belgium

Credit

Full time

Inbound Sales Advisor x3

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Outbound Sales Advisor x10

Radius Payment Solutions

Ronse

Belgium

Sales & Account Management

Full time

Debt Recovery Officer

Radius Payment Solutions

Breda

Nederland

Credit

Full time

Business Analyst

Radius Payment Solutions

Crewe

UK

Finance & Commercial

Full time

Marketing Manager

Radius Payment Solutions

Vimercate

Italy

Marketing

Full time

SME Broker - Remote Working Options

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Sheffield

UK

Insurance

Full time

Inside Sales Executive

Radius Payment Solutions

Vimercate

Italy

Sales & Account Management

Full time

Vimercate

Italy

Sales & Account Management

Full time

SEO Content Writer

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Sales Team Leader

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Inside Sales Manager

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Sheffield

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Milton Keynes

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Ipswich

UK

Insurance

Full time

Sales Advisor - Vehicle Telematics

Radius Payment Solutions

Kuala Lumpur

Malaysia

Sales & Account Management

Full time

Ronse

Belgium

HR & Facilities

Full time

Group Copy Editor and Writer

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Crewe, Cheshire

UK

Sales & Account Management

Full time

Crewe, Cheshire

UK

Sales & Account Management

Full time

Customer Service Advisor

Radius Payment Solutions

Galway

Ireland

Customer Service & Operations

Full time

System Administrator

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Cards Administration Assistant

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Mobile App Developer

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Sales Team Manager

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Project Manager

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Technical Support Assistant

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Customer Support Assistant

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Operations Administrator & Planner

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Technical Support Assistant

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Head of Development

Radius Payment Solutions

Crewe

UK

Technology & IT

Full time

Project Coordinator - Crewe/Wrexham

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Marketing Data Analyst

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Mitarbeiter Kundenservice (m/w/d) x1

Radius Payment Solutions

Berlin

Germany

Customer Service & Operations

Full time

Area Sales Manager

Radius Payment Solutions

Norwich

United Kingdom

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Bath

United Kingdom

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

York

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Newcastle

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Chiswick

UK

Insurance

Full time

Area Sales Manager

Radius Payment Solutions

Remote

UK

Insurance

Full time

Ipswich

UK

Sales & Account Management

Full time

Galway

Ireland

Sales & Account Management

Full time

Customer Relationship Advisor

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Trainee Customer Relationship Advisor

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Trainee Sales Agent - OTE 24k

Radius Payment Solutions

Derry

Northern Ireland

Sales & Account Management

Full time

Sales Executive - OTE 24k

Radius Payment Solutions

Derry

Northern Ireland

Sales & Account Management

Full time

Sales Manager

Radius Payment Solutions

Sheffield

UK

Insurance

Full time

Inbound Sales Agent

Radius Payment Solutions

Galway

Ireland

Sales & Account Management

Full time

Account Manager - Vehicle Telematics

Radius Payment Solutions

Crewe

UK

Sales & Account Management

Full time

Marketing Director

Radius Payment Solutions

Crewe

UK

Marketing

Full time

Technical Lead

Radius Payment Solutions

Chiswick

UK

Technology & IT

Full time

Crewe

UK

Sales & Account Management

Full time

Milton Keynes

UK

Sales & Account Management

Full time

Galway

Ireland

Customer Service & Operations

Full time

Machynlleth

UK

Sales & Account Management

Full time

Crewe

UK

Sales & Account Management

Full time

Belfast

Northern Ireland

Sales & Account Management

Full time

remote

UK

Technology & IT

Full time

Trainee Sales Agent - OTE £25,000 +

Radius Payment Solutions

Crewe, Cheshire

UK

Sales & Account Management

Full time

Agent de recouvrement des créances

Radius Payment Solutions

Lille

France

Credit

Full time

System Administrator

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Remote

UK

Technology & IT

Full time

Crewe

UK

Technology & IT

Full time

Customer Support Software Administrator

Radius Payment Solutions

Crewe

UK

Customer Service & Operations

Full time

Crewe

UK

Customer Service & Operations

Full time

Bestandskundenbetreuer (m/w/d) x3

Radius Payment Solutions

Berlin

Germany

Sales & Account Management

Full time

Crewe

UK

Sales & Account Management

Full time

remote

UK

Technology & IT

Full time

Crewe

UK

Customer Service & Operations

Full time

Provisioning Specialist

Radius Payment Solutions

Chiswick

UK

Customer Service & Operations

Full time

Crewe

UK

Sales & Account Management

Full time

Customer Operations Specialist

Radius Payment Solutions

Chiswick

UK

Customer Service & Operations

Full time

Sale Support Administrator

Radius Payment Solutions

Wrexham

UK

Sales & Account Management

Full time

Admin Support Assistant

Radius Payment Solutions

Machynlleth

UK

Sales & Account Management

Full time

Crewe

UK

Sales & Account Management

Full time

Dispatch Assistant - Vehicle Telematics

Radius Payment Solutions

Machynlleth

UK

Customer Service & Operations

Full time

Inside Sales Executive - Kinesis

Radius Payment Solutions

Paterna

Espana

Sales & Account Management

Full time

Inside Sales Executive

Radius Payment Solutions

Caldas Da Rainha

Portugal

Sales & Account Management

Full time

Berlin

Germany

Sales & Account Management

Full time

If you can’t find a suitable vacancy, we would still like to hear from you

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