Account Manager

29 times
Crewe, United Kingdom
Job Type


Position:   Account Manager
Hours:  Full Time, 8.30am to 5pm, Monday to Friday

Due to continued growth Kinesis, part of the Radius Payment Solutions group,  is looking for an experienced account manager who can maintain some of our key accounts.

Key Roles & Responsibilities

•Manage the relationships with our Key accounts and White Label partners.
•Be the primary point of contact for all inbound queries from both Key Account and White Label partners.
•Manage SLA’s between the Kinesis Operations Team and the Key Accounts/White Label partners.
•Ensure all queries are resolved within the agreed SLA’s.
•Attend both Skype and Site meetings as per the agreed SLA’s.
•Proactive contact with Key Accounts and White Label as per agreed SLA’s.

Skills and Attributes needed

•Strong customer and service focus.
•Self-motivated, defining and implementing processes as appropriate.
•Excellent written and verbal communication skills .
•Flexible and able to cope with change.
•Delivers results with pace.
•Shows initiative.

Why choose Radius? What makes us different?

• Fast growing, global company with over 1200 employees across 13 countries.
• A UK Top Track 100 company.
• Innovative, technology driven culture.
• Fantastic opportunities for ongoing development, training and career progression.
• Secondment opportunities to work in our international offices.

What benefits do we offer?

• Excellent training and coaching.
• Annual salary review and achievable commission scheme.
• Great opportunities for ongoing development and progression.
• Secondment opportunities to work in our international offices.
• No weekend or shift work.
• Local and online discounts including corporate gym membership and discounted restaurants
• 22 days holiday plus Bank Holidays (increasing with each year of service to a maximum of 25 days).
• Life assurance.
• Service Awards at 5, 10 and 20 years.

If you would like further information regarding this role please contact Josh Hughes on 01270 507376.

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